Voice chat is telecommunication via voice over IP (VoIP) technologies—especially when those technologies are used as among Gamer in multiplayer online games. The VoIP functionality can be built into some games, be a system-wide communication system, or a third-party chat software.
In 2001, Sony released the Network adapter for their PlayStation 2 video game console, which allowed voice chatting with a headset. In 2002, Microsoft launched the Xbox Live service, including support for voice chat.
Later, Microsoft required all Xbox Live console game developers to integrate voice chat capability into their games and bundled a microphone and headset with the Xbox Live retail unit. In 2005, Nintendo launched the Nintendo Wi-Fi Connection, an online multiplayer service for both the Nintendo DS and for the Wii. Metroid Prime Hunters, which was released in March 2006, was the first game that allowed voice chatting through the Nintendo DS's microphone. Nintendo also released a Nintendo DS headset for voice chat alongside the release of Pokémon Diamond and Pearl (2006).
However, voice chat gaming has also been a major problem for online toxicity and harassment. Research has indicated that women and racial minorities face higher levels of verbal abuse compared to others, many of whom are compelled to avoid voice chat to escape discrimination. Games with the lack of moderation in voice chat systems create an environment where offensive language and hate speech don’t have any consequences for players. Voice chat that isn’t moderated can lead to player disagreement, increased stress, and mental health concerns for those regularly exposed to online verbal harassment. There are attempts to stop the toxicity, such as giving rewards for those who are polite or restricting the toxic players’ ability to communicate with other players. However, these attempts have faced resistance from some players as they are seen to limit free speech of the players.
The implementation of voice chat in online gaming has caused gaming to offer both beneficial social interactions and the potential for harmful experiences. While it does enhance teamwork, friendships, and immersion among players, an unmoderated use can cause widespread toxicity and exclusion. There is still the challenge of balancing free communication while providing moderation to ensure a safe space for all gamers. The negative effects of voice chat gaming are being addressed, and the positive effects are being strengthened, by researchers and players investigating various approaches, such as implementing courtesy-driven mechanics, enhancing moderation tools, and supporting community-led projects.
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